Rui Carmo
A+. No notes… Oh well, OK, I’ll say my piece.
“Total time wasted by humanity because Apple won’t fix these” is a wonderfully blunt premise, and the math is… lovely: Base Impact is Users Affected × Frequency × Time Per Incident was enough of a zinger, but the Power User Tax (Σ (Workaround Time × Participation Rate)) and the Shame Multiplier (Years Unfixed × Pressure Factor) just pile it on.
Clearly nobody at Apple is measured by these OKRs, or we wouldn’t be constantly finding new UX disasters like breaking the Finder column view (which now stupidly lets the scroll bar overlap the resizing handles).
Hey Craig, why don’t you adopt the Shame Multiplier for your directs, or at the very least start having some sort of AI-driven Apple Feedback pipeline that actually tries to fix the code instead of acting as a black hole?