Rui Carmo
The way Google handled this whole affair was bewildering, and bordering on the incompetent–and surely worth an award of some kind for worst product management strategy ever.
Like many others, I switched away (in my case, to a mix of consumer Outlook and iCloud, to diversify providers and lower risk) and all I needed was to keep personal mailboxes, but I could have spared myself all the hassle.
I don’t think Google, actually likes having customers, but as an engineering-driven organization, I suspect that is just a backlog item.